Recording that a patient did not attend their appointment

On the day of an appointment, you can record that a patient Did Not Attend (DNA Did Not Attend.) their appointment. You can record this information after the appointment.

Where you record this information depends on the appointment's delivery method.

You can also record that a patient arrived at their appointment, or that the appointment started.

Read more about recording that a patient attended their appointment

Recording that a patient did not attend on a mobile

You can't do this on a mobile.

Recording that a patient did not attend on a desktop

  1. Select a clinic and day to view.

    You can do this from:

    •  Outpatients > Calendar >

    •  Outpatients > Clinic List

    You must view appointment's that are happening today, or on a previous day.

    Read more about viewing your clinic's calendar

    Read more about viewing a clinic list

  2. Double-click on an appointment.

    Depending on your permissions, you see the patient's demographics, and information about their appointment.

    Depending on your organisation, Nervecentre might check PDS Personal Demographic Service, an NHS system. The PDS helps healthcare professionals to identify patients and match them to their health records. It also allows them to contact and communicate with patients. for information about the patient.

    Read more about PDS

  3. Select Did not attend.

If you record that a patient did not attend, but you realise the patient did actually arrive, you can update the patient's record.

To record that a patient is not DNA:

  1. Select a clinic and day to view.

    You can do this from:

    •  Outpatients > Calendar >

    •  Outpatients > Clinic List

    You must view appointment's that are happening today, or on a previous day.

    Read more about viewing your clinic's calendar

    Read more about viewing a clinic list

  2. Double-click on an appointment.

    Depending on your permissions, you see the patient's demographics, and information about their appointment.

    Depending on your organisation, Nervecentre might check PDS Personal Demographic Service, an NHS system. The PDS helps healthcare professionals to identify patients and match them to their health records. It also allows them to contact and communicate with patients. for information about the patient.

    Read more about PDS

  3. Select Undo DNA.

  1. Select  Outpatients > Clinic List > double-click on a patient's name > Patient Detail.

    Depending on your permissions, you might need to select Go to patient record.

  2. From Patient Detail > Clinical > Referral, Appointments & Procedures, select next to the appointment name.

    This takes you to the appointment in the patient's case notes.

  3. From Case Notes, select Patient Did Not Attend/Answer.

If you record that a patient did not attend, but you realise the patient did actually arrive, you can update the patient's record.

To record that a patient is not DNA:

  1. Select  Outpatients > Clinic List > double-click on a patient's name > Patient Detail.

    Depending on your permissions, you might need to select Go to patient record.

  2. From Patient Detail > Clinical > Referral, Appointments & Procedures, select next to the appointment name.

    This takes you to the appointment in the patient's case notes.

  3. From Case Notes, select Undo Patient Did Not Attend/Answer.

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